PREDICT, PLAN, PERFORM: HARNESSING GENERATIVE AI FOR TRANSFORMING IT OPERATIONS MANAGEMENT

Abstract

Generative AI frees up staff for more valuable work, strengthens security, and optimizes operations
through predictive analytics and real-time insights as it revolutionizes ITOM. This paper discusses the impact,
challenges involved, and mitigation strategies that will be required to achieve scalability, transparency, and
high-quality data in enhancing ITOM processes while addressing the complexities and security concerns in
today's modern IT environments.