SMART TRAVEL EXPERIENCE REVOLUTIONIZING RAILWAY TICKETING AND PASSENGER MANAGEMENT

Abstract

The Smart Travel Experience is transforming railway ticketing and passenger management through the integration of advanced technologies such as artificial intelligence (AI), the Internet of Things (IoT), blockchain, and cloud computing. This innovation enhances efficiency, reduces manual intervention, and improves the overall travel experience for passengers. By leveraging smart ticketing solutions, including contactless payments, biometric authentication, and digital wallets, railway systems can streamline the ticketing process, minimize fraud, and enhance security. Additionally, real-time passenger management powered by AI-driven analytics enables dynamic seat allocation, congestion control, and personalized travel recommendations, ensuring a seamless journey. The implementation of smart railway solutions also improves operational efficiency, optimizes train scheduling, and enhances communication between passengers and service providers. With real-time data monitoring and predictive analytics, railway authorities can proactively address maintenance issues and improve safety measures. This paper explores the impact of smart technologies in revolutionizing railway ticketing and passenger management, highlighting the benefits, challenges, and future prospects of a connected and intelligent rail travel ecosystem.