Complaint Escalation Tracking Portal

Abstract

A web-based program called the Complaint Management System makes managing customer concerns easier. It provides a safe login and registration process that enables users to file complaints via an easy-to-use interface. MongoDB Atlas, a scalable cloud database, is where complaints are kept, guaranteeing dependable data access. The solution has an admin dashboard for effective case management and a user dashboard for real-time tracking. Unresolved complaints that exceed time limitations are flagged by an automatic escalation process. By adjusting to different organizational circumstances and setting the stage for future improvements like mobile application support and AI-based complaint classification, the system improves openness, accountability, and efficiency in complaint management.